📦 Shipping & Return Policy

At MM SNEKERS, we are committed to providing you with a seamless shopping experience. From quick delivery to a fair and transparent return policy, our priority is your satisfaction. Please review our shipping and return guidelines before placing an order.

🚚 Shipping Policy

Order Processing

All orders are processed and dispatched within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timeframes

We deliver according to this timeline in Egypt:

• Cairo: 1-2 business days
• Alexandria: 2-3 business days
• Rest of the Governorates: 2-3 business days

Note: During peak seasons or sales, processing and delivery may take slightly longer.

Shipping Fees

• Cairo & Giza: E£ 100
• Alexandria: E£ 100
• Rest of Egypt: E£ 100

Shipping fees are non-refundable and may vary during promotions.

Tracking Your Order

You can track your order using the phone number you provided at checkout. Tracking updates will be sent via WhatsApp to keep you informed about your delivery status in real-time.

Address Accuracy

Please ensure all shipping details are accurate. Incorrect or incomplete addresses may result in delays or additional shipping charges.

💳 Return & Refund Policy

We want you to be 100% satisfied with your purchase. If for any reason you’re not, you may return or request a refund under the following conditions:

Return Window

Returns must be requested within 24 hours from the date of delivery.

Return Conditions

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Sale products are non-refundable.

🛒 Try Before You Pay

In certain areas, you may try your item upon delivery. If it doesn’t fit or meet your expectations, you may return it immediately to the delivery agent without any cost.

💰 Refund Process

• Cash-on-Delivery Orders: Refund will be processed in cash once the return is approved.
• Card Payments: Refunds will be processed according to your payment provider’s timeline.
• Shipping fees are non-refundable unless the return is due to our error or a defective product.

🔄 Exchanges

Need a different size or color?

• Contact us within 3 days of receiving your order.
• Item must be unused and in its original packaging.
• If the desired item is out of stock, a refund will be issued instead.

⚠️ Damaged or Incorrect Items

We carefully inspect every item before shipping. However, if you receive a damaged, defective, or incorrect product:

• Report it immediately or within 24 hours of delivery.
• If the item is not reported within 24 hours of receiving the package, it will be considered non-refundable.
• We will arrange for a replacement or issue a full refund at no additional cost if reported within the 24-hour window.

❌ Order Cancellations

You may cancel your order before it is dispatched. Once shipped, cancellation requests cannot be processed, and you will need to follow our standard return procedure.

📞 Need Help?

For any questions, assistance, or to initiate a return, contact us via:

• Email: goldsneakers811@gmail.com
• Phone: 01555590399

We’re here to ensure your shopping experience with Shoes Egypt is smooth, transparent, and hassle-free.